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TravelUP™

 Terms and Conditions

 

  1. GENERAL

1.1. Welcome to the TravelUP web site (the “Web Site”) controlled and operated by Resort Rental, LLC (operating as Holiday Rentals, LLC in IN, MD and TX) (referred to herein as “RR”, “We”, “Our”, “Us” or “TRAVELUP”). The goal of this Web Site is to provide you (referred to herein as “Member”, “Traveler”, “You”, or “Your”) with easy access to Your TravelUP membership benefits offered by RR (except where specified, both Standard Memberships (later defined) and Paid Memberships (later defined) may be collectively referred to herein as “Membership”).

1.2. These TravelUP Terms and Conditions (“Terms and Conditions”) set forth a legally binding agreement between TravelUP and You.

1.3. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY GOVERN THE TERMS OF YOUR MEMBERSHIP. IN PARTICULAR, PLEASE SEE SECTIONS 16 AND 17, BELOW, WHICH REQUIRE DISPUTES BETWEEN US TO BE RESOLVED THROUGH INDIVIDUAL ARBITRATION AND AFFECTS YOUR ABILITY TO BRING A CLAIM IN COURT AND PARTICIPATE IN A CLASS ACTION LAWSUIT. YOU SHOULD NOT RELY ON ANY REPRESENTATION OTHER THAN THOSE EXPRESSLY SET OUT IN THESE TERMS AND CONDITIONS.

1.4. From time to time, TravelUP products and services may be fulfilled by either an affiliate of RR or by a third-party provider (including, but not limited to, third-party suppliers, operators, and managers of accommodations, travel services, and travel experiences), under contract with RR or its affiliates (collectively referred to herein as “Provider(s)”). In that instance, the terms and conditions of such Provider shall apply to You. Please review these Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through TravelUP, including any terms set forth in any applicable confirmation or other e-mail (collectively, "Provider Terms").

1.5. By purchasing products and services through TravelUP, Member acknowledges and agrees to be bound by these Terms and Conditions, and the terms and conditions of applicable Provider, and Member accepts these Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively, “Guests”).

1.6. Additionally, Member agrees that it is solely Member’s responsibility to inform any traveling companion(s), Guests, or the users of any product or service purchased through TravelUP of the contents of these Terms and Conditions and all applicable Provider Terms.

2. ELIGIBILITY

2.1. TravelUP is open to certain designated purchasers of timeshare interests that have received TravelUP as an incidental benefit or otherwise in connection with their purchase of a timeshare interest and who are not otherwise barred from participating by applicable laws or regulations, such as the prohibition of the inclusion of individuals who appear on the U.S. Department of the Treasury’s Office of Foreign Access Control’s Specially Designated Nationals list. TravelUP reserves the right to verify, or require proof of eligibility in order to obtain a Membership, and any fraudulent or wrongful information provided in order to obtain such Membership, could result in the suspension or cancellation of such Membership or bookings. TravelUP reserves the right to alter these eligibility requirements at any time.

2.2. Members are responsible for reading and understanding these Terms and Conditions, as well as the TravelUP Privacy Policy, and any other communications from RR about the TravelUP program in order to understand their rights, responsibilities, and status in regards to it. By Booking or otherwise accepting any TravelUP services, a Member acknowledges and understands that their information, including contact information, may be shared with participating Providers and affiliates (for example, participating hotels) and processed in accordance with their data policies. This sharing is generally pursuant to written agreements which include confidentiality, privacy and security obligations; however, Members understand that TravelUP does not control the privacy practices of these Providers. If a Member has any questions about the TravelUP program or these Terms and Conditions, the Member should contact TravelUP Customer Service at 866-539-1922. If a Member has any questions about the TravelUP Privacy Policy or its collection, use, or disclosure of a Member’s data, the Member should consult the Privacy Policy.

2.3. By accepting any TravelUP’s services, a Member acknowledges that they are responsible for determining whether they are eligible to receive, and further acknowledges that they are indeed eligible to receive, such services under all applicable laws, gift policies, incentive policies, and any other governmental requirement. Each Member must immediately notify TravelUP if they are not eligible to receive any services at any time.

3. FULFILLMENT SERVICES AND SELLER OF TRAVEL INFORMATION

3.1. TravelUP is offered and fulfilled by a licensed Florida entity, Resort Rental, LLC (operating as Holiday Rentals, LLC in IN, MD and TX), whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. California: Exchange CST-204655-50. Registration as a seller of travel does not constitute approval by the State of California. RR is not a participant in the Travel Consumer Restitution Fund. California law requires certain sellers of travel to have a trust account or bond. RR has a bond issued by Travelers Casualty and Surety Company of America in the amount of $50,000.00. Florida: Fla. Seller of Travel Reg. No. ST-36515. Washington: Seller of Travel Reg. No. 602560941. Cancellation and change penalties may apply to these arrangements. Details will be provided upon request. If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date. Hawaii: Hawaii TAT Broker ID #TA-023-193-6000-01.

4. PROVISION OF INFORMATION

4.1. Travel, travel provider, and product and service information provided to Member may be based on information received from Providers. While TravelUP makes reasonable efforts to ensure that this information is accurate and complete, TravelUP expressly disclaims liability for inaccurate, incomplete, or misleading information.

5. MODIFICATIONS OF THE TERMS AND CONDITIONS

5.1. These Terms and Conditions and Membership benefits are subject to change at any time at the sole discretion of TravelUP without prior notice to Members (except where required by law). By enrolling into TravelUP, Member acknowledges and agrees to be bound by any posted revisions to these Terms and Conditions.

5.2. TravelUP may from time to time change prices and any other fees applicable to Your Membership. TravelUP will inform You of any price changes in advance, including the effective date of such changes, and, if applicable, how to accept those changes or proceed with cancellation. Subject to applicable law, You accept the new price by continuing to use or otherwise receive the benefits of the Membership after the price change effective date; provided that, You may always reject the price change by canceling Your Membership as set forth herein (See Sections 12 below).

6. NO COMMERCIAL USE

6.1. Membership purchases, benefits and transactions are for personal use only and may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. Any unauthorized commercial use including but not limited of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for immediate termination and closure of Your Membership without (a) refund or (b) any further duty, obligation or liability to You.

7. TRAVELUP’S ROLE

7.1. Member and TravelUP are dealing at arms’ length, creating a commercial relationship. TravelUP is not Member’s agent or Member’s fiduciary. By purchasing products and services through TravelUP, Member acknowledges and agrees that no such agent or fiduciary relationship exists between Member and TravelUP. In addition, Member acknowledges and agrees that nothing herein shall create any joint, single, or integrated employer relationship between any Member and RR or TravelUP.

7.2. In connection with products or services not directly supplied and fulfilled by TravelUP, TravelUP is acting as an intermediary for the Provider of any such product or service, and for any Provider in selling such services, or in accepting reservations or bookings for such services.

8. AVAILABILITY

8.1. All products and services offered through TravelUP are available for purchase for Members only. All offers are based on availability and travel products are not guaranteed until confirmation is received from the Provider through TravelUP. Member participation may be denied if Membership is not in good standing, such as if a Member is not current in all fees due to TravelUP.

9. PRICES AND RATES

9.1. The price of products and services, and rates listed for each travel product are based on the terms and conditions of the actual product description within each individual transaction. Government fees, fuel surcharges, and taxes are additional to such prices and rates, unless expressly stated to include such fees, surcharges, and taxes. Travel product rates and prices are based on availability and subject to change without notice. Additional fees may apply. Special rates and prices may not be applicable with other offers or promotions. All offers and upgrades are for selected dates may be subject to availability. Other restrictions may apply. All rates, prices and dates may not be available at time of booking. All information is subject to change without notice. In addition, all Providers retain certain rights to increase fares and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and change or discontinue promotions or special offers, at any time for any reason. Any increase in rate or price imposed by the Provider will be passed on to Member in full, and Member agrees to pay TravelUP for such increase, unless otherwise stated in the terms and conditions of the individual travel transaction.

 

10. CURRENCY

10.1. All fees and charges are payable in United States Dollars (USD).

11. PAYMENT

11.1. TravelUP memberships, products, and services may be purchased with any participating valid credit or debit card.

11.2. If using a debit card, Member may purchase products or services with a debit card that displays a Visa or MasterCard logo.

11.3. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with Member’s credit card or debit card transaction, TravelUP will make reasonable efforts to contact Member, but TRAVELUP reserves the right (without (a) refund or credit, or (b) further duty, liability, or obligation to You) to cancel the confirmed booking if payment is denied by Members’ financial institution. Member will be solely responsible for any Provider penalties assessed due to a payment being rejected by Member’s financial institution. To make different final payment arrangements or if Member experiences technical difficulties with the Web Site or if Member is not sure of the status of Member’s booking or payment, please call TravelUP customer service at 866-539-1922.

12. STANDARD MEMBERSHIP ENROLLMENT AND CANCELLATION

12.1. STANDARD MEMBERSHIP – Payment of enrollment fees will not be required for a standard membership in TravelUP (“Standard Membership”).

12.2. Standard Memberships can be cancelled at any time. Member may cancel a Standard Membership by calling toll-free: 866-539-1922.

12.3. If you cancel Your Standard Membership, cancellation may be effective immediately. Please note that upon termination or cancellation of Your Standard Membership, any bookings You have already made may not necessarily be cancelled; Your ability to cancel an individual booking will depend on the terms and conditions associated with the booking.

13. PREMIUM PAID MEMBERSHIP ENROLLMENT

13.1. RR, in its sole discretion, may introduce a premium paid version of TravelUP.

14. LIMITATION OF LIABILITY

14.1. TRAVELUP SHALL NOT BE LIABLE FOR AND EXPRESSLY DISCLAIMS ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS OR REPRESENTATIONS (WHETHER ORAL, WRITTEN, OR BY CONDUCT) OF PROVIDERS (INCLUDING, BUT NOT LIMITED TO, ANY THIRD-PARTY SUPPLIERS, OPERATORS, AND/OR MANAGERS OF ACCOMMODATIONS, SERVICES OR TRAVEL EXPERIENCES), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, EQUITY, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. TRAVELUP’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS OR REPRESENTATIONS (WHETHER ORAL, WRITTEN, OR BY CONDUCT) OF TRAVELUP, WILL BE LIMITED TO THE FEES PAID BY MEMBER TO TRAVELUP, FOR THE TRAVEL SERVICES PURCHASE. IN NO EVENT WILL TRAVELUP BE LIABLE FOR SPECIAL, CONSEQUENTIAL, LIQUIDATED, INCIDENTAL, INDIRECT, EXEMPLARY, MORAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF THE SAME. THIS LIMITATION SHALL ALSO APPLY TO TRAVELUP, ITS AFFILIATED COMPANIES, AND THEIR RESPECTIVE SUCCESSORS, ASSIGNS, AND AGENTS OF TRAVELUP.

15. DISCLAIMER OF WARRANTIES

15.1. ALL OF OUR CONTENT, PRODUCTS, AND SERVICES PROVIDED TO YOU ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, ABOUT THE PRODUCTS AND SERVICES WE PROVIDE, THE OPERATION OF OUR PROGRAM, OUR WEB SITE, OR THE ACCURACY OF ANY OF THE INFORMATION, CONTENT OR MATERIALS WE PROVIDE YOU. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BUT NOT LIMITED TO: THE IMPLIED WARRANTIES OF MERCHANTABILITY OR SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT OUR PROGRAM OR WEB SITE WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT OUR WEB SITE OR ITS SERVERS WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. IN ADDITION, WE EXPRESSLY RESERVE THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEB SITE, BOOKINGS OR RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT AFFECTS A TRAVEL BOOKING, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY.

15.2. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL PROVIDED BY TRAVELUP TO YOU, INCLUDING BUT NOT LIMITED TO INFORMATION, CONTENT, PRODUCTS, SERVICES, TEXT, AND GRAPHIC OR VIDEO CONTENT.

15.3. WITHOUT LIMITING THE FOREGOING, NO REPRESENTATION, WARRANTY, OR GUARANTEE IS MADE:

15.3.1. REGARDING THE ACCEPTANCE OF ANY REQUEST;
15.3.2. THAT YOU WILL RECEIVE THE LOWEST POSSIBLE PRICE FOR THE PRODUCTS, SERVICES, OR GOODS WE ADVERTISE OR YOU PURCHASE;
15.3.3. REGARDING THE AVAILABILITY OF PRODUCTS, SERVICES, AND GOODS ADVERTISED BY TRAVELUP;
15.3.4. REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USING OUR PRODUCTS OR SERVICES.
15.3.5. WE DO NOT WARRANT THE SUITABILITY, SAFETY OR SECURITY OF RESORT ACTIVITIES, GUIDES, VENDORS OR PROVIDERS DESCRIBED HEREIN. IT IS YOUR RESPONSIBILITY TO INVESTIGATE THE SAFETY AND SUITABILITY OF ANY ACTIVITY, AND THE CREDENTIALS AND FITNESS OF ANY GUIDE, VENDOR OR PROVIDER, AND YOU PARTICIPATE AT YOUR OWN RISK. WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OR ANY LIABILITY IN CONNECTION WITH SUCH RESORT ACTIVITIES, GUIDES, VENDORS OR PROVIDERS (COLLECTIVELY, THE “ACTIVITIES”). INFORMATION ABOUT PROVIDERS’ PRODUCTS OR SERVICES PUBLISHED BY US IS BASED ON INFORMATION OBTAINED FROM THE PARTICULAR PROVIDER. THEREFORE, WE CANNOT ACCEPT RESPONSIBILITY FOR, AND SHALL HAVE NO LIABILITY FOR ANY INACCURATE, INCOMPLETE OR MISLEADING INFORMATION IN CONNECTION WITH THE PRODUCTS OR SERVICES OFFERED BY ANY OF OUR PROVIDERS OR FOR ANY CLAIMS FOR DAMAGES, LOSSES, COSTS OR LIABILITIES FOR PROPERTY DAMAGE, PERSONAL INJURY OR DEATH RELATING TO OR RESULTING FROM THE ACTIVITIES.

16. CLASS ACTION WAIVER - THIS PARAGRAPH CONTAINS A CLASS ACTION WAIVER THAT WILL SIGNIFICANTLY AFFECT YOUR RIGHTS IF A DISPUTE ARISES.

16.1. MEMBER AND TRAVELUP AGREE THAT ANY PROCEEDING TO RESOLVE OR LITIGATE ANY DISPUTE, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE, WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS, AND THAT NEITHER MEMBER NOR TRAVELUP WILL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, A REPRESENTATIVE ACTION, A COLLECTIVE ACTION, OR IN ANY PROCEEDING IN WHICH MEMBER OR TRAVELUP ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. MEMBER AND TRAVELUP FURTHER AGREE THAT NO ARBITRATION OR PROCEEDING WILL BE JOINED, CONSOLIDATED, OR COMBINED WITH ANOTHER ARBITRATION OR PROCEEDING WITHOUT THE PRIOR WRITTEN CONSENT OF MEMBER, TRAVELUP, AND ALL PARTIES TO ANY SUCH ARBITRATION OR PROCEEDING.

16.2. IF THE CLASS ACTION WAIVER HEREIN IS FOUND TO BE ILLEGAL OR UNENFORCEABLE AS TO ALL OR SOME PARTS OF A DISPUTE, WHETHER BY JUDICIAL, LEGISLATIVE, OR OTHER ACTION, THEN THIS SECTION WILL NOT APPLY TO THOSE PARTS. INSTEAD, THOSE PARTS OF THE DISPUTE WILL BE SEVERED AND PROCEED IN A COURT OF LAW, WITH THE REMAINING PARTS PROCEEDING IN ARBITRATION.

17. ARBITRATION AGREEMENT/DISPUTE RESOLUTION POLICY – THIS PARAGRAPH CONTAINS AN ARBITRATION PROVISION THAT WILL SIGNIFICANTLY AFFECT YOUR RIGHTS IF A DISPUTE ARISES.

17.1. Any and all disputes, claims or controversies whatsoever, whether based on contract, tort, statutory, constitutional or legal rights, arising from or relating to the sale, booking, processing or payment of any cruise and travel benefits or vacation club membership services, programs or products, including but not limited to alleged violations of civil rights, discrimination, consumer protection or privacy laws, or for any losses, damages or expenses, by and between or among You and Us and Our parents, subsidiaries, affiliates, successors, assigns, heirs, officers, directors, employees, agents, business partners, third-party providers, suppliers or vendors shall be referred to and resolved exclusively by binding arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association (“AAA“) to be conducted in Orange County, Florida, U.S.A., to the exclusion of any other forum. You hereby consent to jurisdiction and waives any venue or other objection to the arbitration proceeding taking place in Orange County, Florida. The arbitration proceeding shall be administered by the AAA under its Commercial Arbitration Rules and the fee schedule in effect at the time the proceeding is commenced.

17.2. The arbitration proceeding shall be governed by the Federal Arbitration Act, 9 U.S.C. §1 et seq. (“FAA“) and a final judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction thereof. Either party may elect to participate in the arbitration telephonically. The parties shall be permitted to conduct discovery in accordance with the Federal Rules of Civil Procedure.

17.3. Except to the extent the parties' procedural or substantive rights are governed by the FAA and the federal common law relating to arbitration, this Dispute Resolution Policy shall be governed by the laws of the State of Florida without regard to its choice of law and conflict of law rules.

17.4. The parties agree that any arbitration proceeding will be filed and conducted on an individual, and not a collective or class-wide basis, and shall not be joined or consolidated with another claim or proceeding between one of the parties and any other entity or person. The arbitrator selected under this Dispute Resolution Policy shall have no authority to arbitrate claims on a class-wide, collective, group or consolidated basis.

17.5. The parties further expressly agree that (i) the arbitrator's decision will be final and binding; (ii) the arbitrator shall only reach his or her decision by applying strict rules of law to the facts; (iii) the arbitration shall be conducted in the English language; (iv) the party in whose favor the arbitration award is rendered shall be entitled to recover its costs and expenses of the arbitration including, but not limited to, its reasonable attorneys' fees, the costs and expenses of the administration of the arbitration proceedings including the AAA filing fees, and any costs and attorneys' fees incurred in executing on or enforcing the arbitration award; and (v) the arbitral award shall be issued in Orange County, Florida.

17.6. Except as otherwise provided herein, no party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter shall have been submitted and determined as provided herein and then only for the enforcement of the arbitration award.

17.7. Notwithstanding this Dispute Resolution Policy, TravelUP may as necessary apply to a court of competent jurisdiction in Orange County, Florida to seek injunctive relief relating to the unauthorized use of Our trademarks, trade name, or other intellectual property (the "Marks"), or to otherwise protect its goodwill and reputation associated with the Marks. The institution of any such action for injunctive relief shall not constitute a waiver of the right or obligation of any party to submit any other claim to arbitration.

17.8. Judgment upon the arbitral award or decision may be entered by the court of competent jurisdiction located in Orange County, Florida, or application may be made to such court for the judicial confirmation of the award and order of enforcement, as the case may be, if the Arbitrator's award or decision is not complied with within seven (7) days of the issuance of the award or decision.

18. GOVERNING LAW

18.1. These Terms and Conditions, and the Booking Rules shall be governed exclusively by the laws of the State of Florida. Any action at law or in equity by a Member or Member’s guest, whether using any product or service or traveling with the Member or traveling under a Booking Confirmation/Travel Receipt, to seek any remedy against TravelUP, or its associated entities, designees, or contractors must be submitted must be submitted exclusively to the jurisdiction of the courts of Orange County, Florida (USA). In the event a Member or Member’s guest initiates an action at law or in equity and TravelUP prevails, that Member or Member’s guest shall pay all costs incurred by TravelUP defending such action, including but not limited to, reasonable attorney’s fees, paralegal fees and court costs.

19. INDEMNIFICATION

19.1. You agree to defend, indemnify and hold harmless RR and its parents, subsidiaries, affiliates, officers, directors, employees, agents, licensors and content providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of these Terms and Conditions, or your use of RR’s websites, memberships, or services.

20. SEVERABILITY

20.1. No waiver of these Terms and Conditions by RR shall be deemed a further or continuing waiver of such Terms and Conditions or any other term or condition, and any failure of RR to assert a right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision. If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms and Conditions will continue in full force and effect.

21. AGE RESTRICTIONS

21.1. Members are required to be 21 years of age or older. Guests under the age of 21 must be accompanied by a parent, relative, or guardian 25 years or older as part of the travel transaction. Some Providers may have additional age-related or physical restrictions. Please review the terms and conditions on the individual product descriptions for more details.

22. GEOGRAPHIC LIMITATIONS

22.1. Unless otherwise specified, TravelUP and these Terms and Conditions are presented solely for the purpose of promoting services available in the United States. If You access TravelUP from locations outside the United States, You do so at Your own risk and You are responsible for compliance with any applicable local laws.

23. TELEPHONIC COMMUNICATIONS AND AGREEMENT TO BE CONTACTED

23.1. You acknowledge that telephone calls to or from Us may be monitored and recorded and You agree to such monitoring and recording.

23.2. You verify that any contact information provided to Us, including, but not limited to, Your name, mailing address, email address, Your residential telephone number, or Your mobile telephone number, is true and accurate. You verify that You are the current subscriber or owner of any telephone number that you provide to Us. Should any of Your contact information change, including Your telephone numbers, You agree to notify Us before the change goes into effect. You agree to indemnify, defend and hold Us harmless from and against any and all claims, losses, liability, costs and expenses (including reasonable attorneys’ fees) arising from failure to update Your contact information (including Your telephone number), Your voluntary provision of a telephone number that is not Your own, and/or from Your violation of any federal, state or local law, regulation or ordinance.

23.3. You acknowledge that by voluntarily providing Your telephone number(s) to Us, You expressly agree to receive recurring text messages, prerecorded voice messages or autodialed calls from Us related to offers, Your account, any transaction with Us, or Your relationship with Us, including marketing and advertising calls and messages. You also agree that We may obtain, and You expressly agree to be contacted at email addresses, mailing addresses and phone numbers provided by You directly. These telephone calls and text messages may include, for example, confirmation of reservation requests, changes to Your reservations or account, and account collections and reminders. You agree to receive calls and text messages even if You cancel Your account or terminate Your relationship with Us, except if You opt-out, as provided below. Consent to receive automated marketing calls/texts is not a condition of purchasing any goods or services.

23.4. Calls or text messages to You may be made by or on behalf of Us even if Your telephone number is registered on any state or federal Do Not Call list. You acknowledge that You may incur a charge for these calls or text messages by Your telephone carrier and that We are not responsible for these charges. The mobile carriers are not liable for delayed or undelivered messages.

23.5. You may opt-out of automated calls or text messages at any time. To opt-out of text messages, reply STOP to any text message You receive. For help, text HELP. You acknowledge and agree that You may receive a text message confirming Your opt-out. To opt-out of automated telephone calls (but not text messages), call 866-539-1922. Please allow up to thirty (30) days to process any opt-out request. Please note that if You opt out of automated calls, We reserve the right to make non-automated calls to You relating to Your account, any transaction, account collections, or otherwise relating to Your relationship with Us. Your obligations under this Section shall survive termination of these Terms and Conditions.

TravelUP™

 Booking Rules

 

  1. GENERAL

1.1. These rules “Booking Rules”) set forth a legally binding obligation between Resort Rental, LLC (operating as Holiday Rentals, LLC in IN, MD and TX) TRAVELUP(referred to herein as “RR”, “We”, “Our”, “Us” or “TravelUP”) and you (referred to herein as “Member”, “Traveler”, “You”, or “Your”) with respect to your booking, reservation, or other travel or non-travel transaction (each, a “Booking”).

In addition to these Booking Rules, your Booking is subject to the TravelUP Terms and Conditions (“Terms and Conditions”) TRAVELUP which are available at vacationclubbenefits.com/terms-and-conditions.

1.2. From time to time, TravelUP products and services may be fulfilled by either an affiliate of RR or by a third-party provider (including, but not limited to, third-party suppliers, operators, and managers of accommodations, travel services, and travel experiences), under contract with RR or its affiliates (collectively referred to herein as “Provider(s)”). In that instance, the terms and conditions of such Provider shall apply to You. Please review these Booking Rules and the Terms and Conditions thoroughly as well as all terms and conditions and policies and procedures supplied by the provider of any product or service offered through TravelUP, including any terms set forth in any applicable confirmation or other e-mail (collectively, "Provider Terms"). WE DO NOT WARRANT THE SUITABILITY, SAFETY OR SECURITY OF RESORT ACTIVITIES, GUIDES, VENDORS OR PROVIDERS DESCRIBED HEREIN. IT IS YOUR RESPONSIBILITY TO INVESTIGATE THE SAFETY AND SUITABILITY OF ANY ACTIVITY, AND THE CREDENTIALS AND FITNESS OF ANY GUIDE, VENDOR OR PROVIDER, AND YOU PARTICIPATE AT YOUR OWN RISK. WE EXPRESSLY DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OR ANY LIABILITY IN CONNECTION WITH SUCH RESORT ACTIVITIES, GUIDES, VENDORS OR PROVIDERS (COLLECTIVELY, THE “ACTIVITIES”). INFORMATION ABOUT PROVIDERS’ PRODUCTS OR SERVICES PUBLISHED BY US IS BASED ON INFORMATION OBTAINED FROM THE PARTICULAR PROVIDER. THEREFORE, WE CANNOT ACCEPT RESPONSIBILITY FOR, AND SHALL HAVE NO LIABILITY FOR ANY INACCURATE, INCOMPLETE OR MISLEADING INFORMATION IN CONNECTION WITH THE PRODUCTS OR SERVICES OFFERED BY ANY OF OUR PROVIDERS OR FOR ANY CLAIMS FOR DAMAGES, LOSSES, COSTS OR LIABILITIES FOR PROPERTY DAMAGE, PERSONAL INJURY OR DEATH RELATING TO OR RESULTING FROM THE ACTIVITIES.

1.3. By purchasing products and services through TravelUP, Member acknowledges and agrees to be bound by these Booking Rules, the Terms and Conditions, and the terms and conditions of applicable Provider, and Member accepts these Terms and Conditions on the behalf of any traveling companion(s), and/or guests (including minors and those under any disability) (collectively, “Guests”).

1.4. Additionally, Member agrees that it is solely Member’s responsibility to inform any traveling companion(s), Guests, or the users of any product or service purchased through TravelUP of the contents of these Booking Rules, the Terms and Conditions and all applicable Provider Terms

1.5. THE TERMS AND CONDITIONS CONTAIN A CLASS ACTION WAIVER AND AN AGREEMENT TO RESOLVE ANY DISPUTES THAT MAY ARISE BY ARBITRATION.

1.6. YOU SHOULD NOT RELY ON ANY REPRESENTATION OTHER THAN THOSE EXPRESSLY SET OUT IN THESE BOOKING RULES OR THE TERMS AND CONDITIONS.

2. FULFILLMENT SERVICES AND SELLER OF TRAVEL INFORMATION

2.1. TravelUP is offered and fulfilled by a licensed Florida entity, Resort Rental, LLC (operating as Holiday Rentals, LLC in MD and TX), whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. California: Exchange CST-204655-50. Registration as a seller of travel does not constitute approval by the State of California. RR is not a participant in the Travel Consumer Restitution Fund. California law requires certain sellers of travel to have a trust account or bond. RR has a bond issued by Travelers Casualty and Surety Company of America in the amount of $50,000.00. Florida: Fla. Seller of Travel Reg. No. ST-36515. Washington: Seller of Travel Reg. No. 602560941. Cancellation and change penalties may apply to these arrangements. Details will be provided upon request. If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty days of receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date. Hawaii: Hawaii TAT Broker ID #TA-023-193-6000-01.

3. PROVISION OF INFORMATION

3.1. Travel, travel provider, and product and service information provided to Member may be based on information received from Providers. While TravelUP makes reasonable efforts to ensure that this information is accurate and complete, TravelUP expressly disclaims liability for inaccurate, incomplete, or misleading information.

4. MODIFICATIONS OF THE BOOKING RULES

4.1. These Booking Rules are subject to change at any time at the sole discretion of TravelUP without prior notice to Members (except where required by law). By making a Booking, Member acknowledges and agrees to be bound by any posted revisions to these Booking Rules.

5. NO COMMERCIAL USE

Bookings may not be used for any commercial purpose, sold, bartered, or exchanged for any other consideration. Any unauthorized commercial use including but not limited of any transfer of any rights or benefits conferred pursuant to any subscription agreement is grounds for the termination of your Booking or the immediate termination and closure of Your Membership without (a) refund or (b) any further duty, obligation or liability to You.

6. AVAILABILITY

6.1. Your Booking is not guaranteed until confirmation is received from the Provider through TravelUP. Your Booking may be denied if Membership is not in good standing, such as if a Member is not current in all fees due to TravelUP.

7. PRICES AND RATES

7.1. The price of products and services, and rates listed for each travel product are based on the terms and conditions of the actual product description within each individual transaction. Government fees, fuel surcharges, and taxes are additional to such prices and rates, unless expressly stated to include such fees, surcharges, and taxes. Travel product rates and prices are based on availability and subject to change without notice. Additional fees may apply. Special rates and prices may not be applicable with other offers or promotions. All offers and upgrades are for selected dates may be subject to availability. Other restrictions may apply. All rates, prices and dates may not be available at time of booking. All information is subject to change without notice. In addition, all Providers retain certain rights to increase fares and rates (including, without limitation, taxes, service charges, airport charges, and government fees), modify itineraries, change availability, and change or discontinue promotions or special offers, at any time for any reason. Any increase in rate or price imposed by the Provider will be passed on to Member in full, and Member agrees to pay TravelUP for such increase, unless otherwise stated in the terms and conditions of the individual travel transaction.

8. TRANSACTION FEES

8.1. Processing fees may be charged and are subject to change, from time to time, at the sole discretion of TRAVELUP without prior notice. Additional service fees may also be charged as detailed in these Booking Rules.

9. HOTEL TAXES AND FEES

9.1. To facilitate Your transactions with Us, We will charge Your payment method for “Taxes and Fees”. Taxes and Fees includes an estimated total that We will pay to the hotel or Provider for taxes and government fees it owes in connection with Your booking, including but not limited to, sales and use tax, occupancy tax, room tax, excise tax, value added tax, and other applicable taxes. The Providers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. We do not act as a co-vendor with the Provider with whom we book or reserve our customer's travel arrangements. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount We pay the hotel and the location of the hotel where You will be staying. The actual tax amounts paid by Us to the Provider may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the Provider by our customers.

9.2. Depending on the type of booking You make through Us, You may be charged additional fees by Our Providers, including, but not limited to:

9.2.1. Certain mandatory hotel specific service fees, including but not limited to: resort fees, energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, security deposits and/or housekeeping fees;

9.2.2. Certain optional incidental fees, including but not limited to: parking charges, minibar charges, phone use charges, room service charges and/or movie rentals; and

9.2.3. Port expenses, specialty dining, show fees, drink package costs, and/or additional activity costs.

9.2.4. Fees resulting from a violation of a hotel or travel service’s rules and regulations. You expressly understand and agree that the hotel or other travel service provider may charge You for any violation of its rules and regulations, including but not limited to violations of the smoking and pet policies and any damages to Your room or the hotel caused by You or Your guests.

9.3. Our Providers may require You to put a payment method on file upon check-in to pay these or other charges directly to the Provider upon check-out. Contact the Provider directly to determine what charges apply to Your booking.

9.4. Additionally, Providers may charge destination marketing fees that are collected by the hotel for payment to a local tourist bureau. If You are a citizen of a country You travel to, You may owe additional taxes to the hotel at check-out.

9.5. Contact the Provider with any questions regarding the specific taxes and fees or additional charges that they may collect which may be applicable to Your booking. It is Your responsibility to determine if any such additional fees, terms, conditions and restrictions apply to Your transaction. As further described in Section 1.2 above, We do not warrant the availability of Activities or other third-party services.

10. CURRENCY

10.1. All fees and charges are payable in United States Dollars (USD). However, the transaction prices may be stated in different currencies based on location. For certain services, the price may have been converted from a different currency for convenience purposes to provide You an estimate of the amount of the purchase in Your local currency. As a result, when You book, the amount charged to Your credit card by the Provider may be slightly different due to currency fluctuations.

11. PAYMENT

11.1. TravelUP products and services may be purchased with any participating valid credit or debit card.

11.2. If using a debit card, Member may purchase products or services with a debit card that displays a Visa or MasterCard logo.

11.3. Charges usually occur on the same business day, but may take up to three (3) business days to be processed. If there are any complications with Member’s credit card or debit card transaction, TravelUP will make reasonable efforts to contact Member, but TravelUP reserves the right (without (a) refund or credit, or (b) further duty, liability, or obligation to You) to cancel the confirmed booking if payment is denied by Members’ financial institution. Member will be solely responsible for any Provider penalties assessed due to a payment being rejected by Member’s financial institution. To make different final payment arrangements or if Member experiences technical difficulties with the TravelUP web site (“Web Site”) or if Member is not sure of the status of Member’s booking or payment, please call TravelUP customer service at 866-539-1922.

12. TRAVEL CREDITS

12.1. Member may initially be awarded Travel Credits (“Travel Credits”) upon Membership enrollment. Travel Credits will be credited to the Membership account and may be redeemed towards partial payment for subsequent TravelUP purchases. Member must maintain the Membership account in good standing to earn or to redeem Travel Credits.

12.2. Earning Travel Credits. Member may be awarded an initial amount of Travel Credits upon Membership enrollment, and additional Travel Credits may be awarded on qualifying travel or Membership. Travel Credits award amount will vary at TRAVELUP’s sole discretion. Travel Credits awarded for travel transactions will be applied to the available balance in the Membership account following the travel departure date indicated on the Booking Confirmation. The Travel Credits award amount per transaction, including minimums and maximums, are subject to change at the sole discretion of TRAVELUP, and without prior notice to Member. Other restrictions may apply.

12.3. Redeeming Travel Credits. Travel Credits have no actual cash value, but may be redeemed towards partial payment, at time of checkout, to the net amount of a travel or TravelUP transaction, whether purchased online or offline through TravelUP. Travel Credits may not be redeemed toward payment of any taxes, fees, travel insurance, shipping or handling charges. Each TravelUP product specifies the amount of Travel Credits, if any, that may be redeemed towards partial payment in the description of the product or service. Member may redeem as many Travel Credits as Member has available in Member’s account, up to the amount specified for any particular product or service. Travel Credits may only be redeemed by the Member(s) listed on the Membership account. Travel Credits redemptions may not be combined with any other discount or promotion.

12.4. Purchase Cancellations. If You cancel your product or travel purchase with Us outside of any period where cancellation fees apply, any Travel Credits redeemed to purchase product or travel may be refunded to the Member’s account, subject to a potential Travel Credits deduction for airfare. If cancellation of travel booked using Travel Credits occurs within a period where cancellation fees apply, Travel Credits may be applied against cancellation fees after any cash used in the purchase of that travel booking. If any portion of Travel Credits remains after cancellation fees are paid, the remaining Travel Credits may be refunded to the Member’s account. Upon cancellation or refund of the purchase of Our product, Travel Credits awarded may be withdrawn at Our sole discretion.

12.5. Limitations, Variations, and Inactivity. The usage of Travel Credits for redemption, including minimums and maximums, are subject to change at the discretion of TravelUP, and without prior notice to Member. Membership may be suspended if Member does not remain in good standing with TravelUP or with the Membership, and TravelUP may impose a reasonable fee for reinstatement or reactivation of Membership. Travel Credits may not be used to pay reinstatement or reactivation fees. TravelUP reserves the right to cancel or withdraw all Travel Credits in a Member’s account if the Member does not remain in good standing with TravelUP or with the Membership for ninety (90) calendar days or more.

12.6. Expiration and Termination. Travel Credits are available for booking up to 12 months from your TravelUP membership enrollment date. If you enrolled in TravelUP prior to September 8th, 2021 Travel Credits are valid for the length of your TravelUP membership. If you enrolled in TravelUP on or after September 8th, 2021 any travel credits must be redeemed within 12 months of your enrollment. Unredeemed Travel Credits that have not otherwise expired as outlined above, expire upon the termination of the Membership, but can be added to a renewed or reinstated membership, if You renew or reinstate no later than 29 days after expiration, or any renewal thereof, and TravelUP owes no further duty, obligation or liability to You upon such expiration. Travel Credits are not transferable and cannot be redeemed for cash.

12.7. Customer Service. Please contact TravelUP customer service at 866-539-1922 if Member believes there are Travel Credits that have not been credited to Member’s account or for any questions related to the available Travel Credits balance.

13. BOOKING CANCELLATION/CHANGES

13.1. The fees assessed by TravelUP and the Provider as a result of a cancellation or change are set forth on the Booking Confirmation/Travel Receipt (defined below) and apply to all transactions purchased through TravelUP.

13.2. Each Provider has specific cancellation policies and penalties separate and apart from TravelUP. Provider policies may treat name changes and departure date changes as cancellations.

13.3. In the event Member must cancel any booking, please do so through Our website or contact TravelUP customer service immediately at 866-539-1922.

13.4. Cancellations will be effective as of the date of receipt of the request by TravelUP (“Cancellation Date”). It is Members’ responsibility to ensure cancellation requests are properly received by TravelUP. Refunds may take up to eight (8) weeks from the Cancellation Date.

13.5. If transportation or other services are cancelled by the seller of travel, all sums paid to the seller of travel for services not performed in accordance with the contract between the seller of travel and the purchaser will be refunded within thirty (30) days of receiving the funds from the Provider with whom the services were arranged, or if the funds were not sent to the Provider, the funds shall be returned within fourteen (14) days after cancellation by the seller of travel to the purchaser unless the purchaser requests the seller of travel to apply the refund amount to another travel product or date.

14. ADDITIONAL TRAVEL TERMS AND CONDITIONS

Additional terms and conditions may apply to bookings made, purchases of goods and services, and other uses of portions of the Web Site, and You agree to abide by all other applicable terms and conditions including, but not limited to, paying all amounts owed to RR on a timely basis and complying with all rules and restrictions regarding the availability of products and services. These additional terms and conditions include, but are not limited to, the following:

14.1. Booking Confirmation/Travel Receipt. Reservations must be confirmed in writing electronically by TravelUP, RR, or its assignee ("Booking Confirmation/Travel Receipt"). This document will be sent to Member within two (2) weeks of the booking date in accordance with Section 14.12. Multiple Booking Confirmations/Travel Receipts will not be issued. Travelers' names on the Booking Confirmation/Travel Receipt must accurately reflect the complete legal name as they appear on respective proof of citizenship documents. It is the Member’s sole responsibility to review and verify all information on the Booking Confirmation/Travel Receipt for accuracy and completeness, and check the spelling of all names carefully. Notify TravelUP immediately if any changes or corrections are needed. Failure to do so constitute acceptance of the information contained on the Booking Confirmation/Travel Receipt as accurate.

14.2. We reserve the right to retract any offer We make on this Web Site or reject any offer We receive for any reason. Prices and availability of any accommodations are subject to change without notice to You.

14.3. Maximum Occupancy. In no event may the total number of people booked exceed the maximum occupancy set forth by the travel confirmation; otherwise, and at the sole discretion of the applicable resort and/or Provider, access may be refused or the applicable resort and/or Provider of the accommodation may levy additional charges.

14.4. You are solely responsible for payment of any applicable taxes, gratuities, personal expenses, utility charges, security deposits, and other fees or charges levied by a resort or Provider for the use of amenities and facilities.

14.5. You and Your guests must occupy and use any accommodation in a responsible, careful, and secure manner.

14.6. You are responsible for any acts and omissions which result in any damage, theft, or loss caused by You or Your guests while using the accommodation. You must be at least twenty-one (21) years of age to confirm accommodations on this Web Site. In some instances, the minimum age to make a reservation may be higher where required by a resort or Provider.

14.7. Any complaints about the accommodations or services provided at a resort should be made, in writing, at the earliest opportunity to a person in authority at the resort and to Us.

14.8. A Booking Confirmation/Travel Receipt may not be used for any commercial purpose, including the rental or sale of the accommodation which is represented by such Confirmation. A Booking Confirmation/Travel Receipt may only be used by the person whose name(s) appears on the Booking Confirmation/Travel Receipt.

14.9. We reserve the right to cancel Your Confirmation if payment for any accommodation is rejected by Your bank or credit card company.

14.10. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. RR's offers include only accommodations and specifically exclude travel costs and other expenses that may be incurred. Promotional discounts may not apply to all properties. An offer may not be combined with any other promotion, discount, or coupon. Other restrictions may apply. Offer void where prohibited by law.

If We should be prevented, hindered or delayed in the performance of any obligation hereunder including, but not limited to, providing lodging accommodations due to an Event of Force Majeure (as defined below) beyond Our reasonable control, then We shall be excused from further performance and no refund of any amounts paid by You will be made and You waive any and all claims against Us. The term "Event of Force Majeure", as used herein, shall mean (i) an act of God or public enemy, fire, explosion, perils of the sea, lightning, earthquake, storm, flood, declared or undeclared war, revolution, insurrection, riot, act of piracy, act or threatened act of terrorism, sabotage, blockade, embargo, accident, epidemic, pandemic, or quarantine; (ii) an action by a governmental authority which prevents or delays performance of Our obligations hereunder; or (iii) a strike, lockout or other labor unrest resulting from any cause and whether or not the demands of the employees involved are reasonable or within Our power to concede.

WE HAVE NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, FORCE MAJEURE, OR OTHER CAUSES BEYOND ITS AND THEIR DIRECT CONTROL.

14.11. Identification Documentation. Providers may require that travelers have in their possession proper documentation required by the United States or any foreign countries visited. The names on the Booking Confirmation/Travel Receipt must match such documentation exactly. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for travel. TravelUP assumes no responsibility and does not represent or warrant the accuracy of any information or advice given regarding any travel documentation. No refund will be issued if travelers fail to bring proper documentation and are refused travel services by Provider.

14.12. Travel Documents. Booking Confirmations/Travel Receipt and Vouchers will be sent electronically unless otherwise noted on the terms and conditions of the individual product description. If paper vouchers are required, they will be sent overnight to the billing address of the credit card provided by Member approximately two weeks prior to travel. If vouchers are used in any transaction, they are valid only for the person(s) named thereon and cannot be transferred or modified without the Provider’s prior written consent. When a name change is required additional fees may apply. Notify TravelUP concierge immediately if changes or corrections are required.

14.13. Travel Destinations. Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. TravelUP urges passengers to review travel prohibitions, warnings, announcements and advisories issued by the United States Government or such other government or other authority where Member resides or is traveling to prior to booking travel to both domestic and international destinations.

14.14. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.

14.15. BY OFFERING FOR SALE TRAVEL TO PARTICULAR INTERNATIONAL DESTINATIONS, TRAVELUP DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

14.16. Confidential Information. Members are solely responsible for protecting their user names and passwords from any unauthorized purchasers including minors.

14.17. Travel Insurance. It is Your responsibility to decide whether to purchase travel insurance for Your travel, and if making such purchase, to ensure that the insurance coverage You buy is suitable for You and is enough for Your needs. Travel Insurance provided by third parties may be available through Our website; however, We make no representation or warranty regarding the sufficiency or terms of any such travel insurance offered on Our website, and You should conduct Your own research prior to purchasing.

14.18. Airline Terms. If You have purchased airfare, please ensure You read the full terms and conditions of carriage issued by the air carrier, which can be found on the air carrier’s website. You agree to abide by the terms and conditions of purchase imposed by any air carrier with whom You elect to deal, including, but not limited to, payment of all amounts when due and compliance with the air carrier's rules and restrictions regarding availability and use of fares, products, or services. Airline penalties are in addition to the processing penalties charged by Us and are subject to change at any time. To cancel or modify an existing flight, please call contact Us through the contact information provided on the website. Most air carriers consider a name change to be a cancellation. To avoid penalties for name changes, full and complete names, exactly matching government-issued identification, are required at time of booking. Each scheduled airline has unique cancellation and revision penalties on airfares.

14.19. Car Penalties/Terms: Car only reservations may only be cancelled in accordance with the cancellation policy specified in the reservation and/or by the related rental agency. Car only reservations cancelled after any such the designated deadline will forfeit the full amount equal to the full rental amount. No-shows will not receive any refunds for advance deposits or payments made. All taxes will need to be paid at the counter at the car pick-up location. Please refer to the specific cancellation policy on Your car rental reservation for the specific details of Your reservation. Unless otherwise stated in the reservation or the terms and conditions of the rental agency:

• There may be additional charges for time and mileage.
• The traveler identified as driver on the reservation must match the primary driver and credit card holder.
• Major credit cards for authorization are usually required at time of rental. Debit cards may be accepted at some car counters after authorization and a credit check. Cash deposit may not accepted.
• Taxes and service charge, fuel, additional driver fee, driver under age twenty-five (25) fee, one-way rental fee, drop charges and optional insurances are not included. Time and charges exceeding prepaid amount are payable directly to car counter by renter.
• Minimum driver age is generally twenty-one (21) and valid driver’s license required.
• Unused hours and days are non-refundable
• Prevent Theft: Remove valuables from the rental car and lock the door

 

15. ADDITIONAL CRUISE TERMS AND CONDITIONS

15.1. Cruise services are provided by a third-party provider, World Travel Holdings, Inc., under contract with TravelUP. All terms and conditions of World Travel Holdings, Inc. related to the booking of any cruise product shall apply to You. Please refer to such terms and conditions for information and related rules. TravelUP may change third-party providers at any time, in its sole discretion and without notice to You. In addition to these terms and conditions, You must also comply with all applicable cruise line and hotel/resort terms and conditions and policies and procedures.